Note we cannot process any refund until the parcel is returned to us.
If you wish for the parcel to be redelivered, you will be invoiced £3.45 to cover the extra delivery (for UK orders only).įor international orders, the redelivery cost will be the same amount as the initial delivery cost. If free delivery was given, we will refund the order minus £3.45 If an incorrect or incomplete address is provided, and the parcel is returned to us and no longer wanted, we will refund the order costs minus any shipping costs. As a buyer, and resident of that country, you are responsible for any requirements from your government regarding the merchandise that you ordered. This means that you will not receive any customs charges based on the value of your products.įor international orders where the shipping option selected does not state "Customs Duties Included", you may encounter additional fees such as customs, taxes, and duties. * For many International shipping options (excluding Norway and others), we use a DPD courier service that includes pre-paid customs duties charges.
If not available in checkout, Ask us for a custom quote Order value less than £150īased on Weight. Otherwise £3.45Įurope - Austria, France, Germany, Ireland, Italy, Netherlands Working days are Monday-Friday (excluding Bank Holidays).
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